Back to projects
DeskSupport
•
2 min read
DeskSupport

DeskSupport Customer Application

Overview

DeskSupport is a customer support application built with Next.js, designed to provide a seamless and efficient support experience. It incorporates features such as authentication, chat, video calls, ticket creation, and more, offering a comprehensive solution for customer support interactions. This application leverages tRPC for type-safe API communication and Drizzle ORM for database interactions.

Technologies Used

  • Next.js: React framework for building performant web applications with server-side rendering and static site generation.
  • tRPC: End-to-end typesafe APIs.
  • Drizzle ORM: TypeScript ORM for interacting with databases.
  • Authentication: NextAuth
  • Database:
  • Video Calling:
  • Chat:
  • Styling: Tailwind CSS
  • Other Libraries:

Features

  • User Authentication: Secure user authentication for customers.
  • Chat Support: Real-time chat functionality for instant communication with support agents.
  • Video Call Support: Ability to initiate video calls with support agents for visual assistance.
  • Ticket Creation: Customers can create support tickets to report issues and track their resolution.
  • Ticket Management: (If applicable for the customer, describe their ability to view/manage their tickets)
  • Knowledge Base: (If applicable) Access to a knowledge base with articles and FAQs to help customers find answers to common questions.
  • Profile Management: Customers can manage their profile information.
  • Notifications: Real-time notifications for new messages, ticket updates, and other important events.
  • Responsive Design: Application adapts to different screen sizes and devices.